Return & refund policy

When you can return

• Products that arrive damaged, bruised or below quality.
• The wrong product compared to your order.
• Missing quantity or missing items in your order.

Reporting window

Because these are perishable goods, please report the issue on the day of delivery (ideally within the first few hours) and keep the product and photos so we can review.

How to request

Contact the hotline or customer care channel with your order code and product photos. We’ll confirm and guide you through the next steps.

Refund / replacement

Depending on the case, we’ll replace the item, refund by bank transfer, or credit your next order. Refunds usually complete within a few business days.

Not covered

• Products that have been used or already prepared.
• Damage caused by improper storage after delivery.
• Reports made after the allowed window.