Frequently asked questions
How do I place an order?
Choose products, add them to your cart, tap “Checkout”, fill in your delivery details and place the order. See the Shopping guide for more.
Do you deliver outside the city?
We deliver within the city and nearby areas. For other locations, please contact the hotline to check availability.
How can I pay?
You can pay by scanning the VietQR code at checkout, or pay on delivery (COD) where available.
Are the products fresh, and how do I store them?
Products are hand-picked and packed fresh daily. After delivery, keep them cool and use them soon for the best flavour.
How do I exchange or return an item?
If a product isn’t right, report it the same day with photos and your order code via the hotline. See the Return & refund policy for details.
How do points and vouchers work?
Log in with Zalo or leave your phone number to earn points on each order. Once you have enough, you can redeem a voucher and use it on your next purchase.
Can I edit or cancel my order?
You can edit your order while it’s still pending. Once it’s being prepared, please call the hotline for assistance.
Need more help?
Call hotline: 1900299239